Tags are words, or combinations of words, you can use to add more context to conversations and contacts.
Tags provide you with an unlimited amount of flexibility to manage and customize your conversational workflow.
Here are the ways you can create and use tags:
- Use the Tag API to create them programmatically
- Your users can create them manually directly in conversations
- They can be created in the Tag Manager
When you create a tag you can choose a color to visually identify it better in the inbox. This can also be done via the Create Tags API.
When editing tags you can change the name and the color of each tag. This can also be done via the Edit Tags API.
Deleting tags deletes them completely. This can also be done via the Delete Tags API.