The frequency that your internal users or bots responds to new conversations with users, reported as a percentage.
The frequency that your internal users responds to new conversations with users, reported as a percentage.
Total time taken to respond during the selected time period divided by the number of responses in the selected time period.
User satisfaction ratings, reported as a percentage.
Rate at which a user is able to find their own answer to issues, in a conversational case this is related to conversations with only bot interactions
Conversations that have at least one message send by a bot
Conversations that have zero messages send by a bot
No manual (send via inbox message) in a conversation
Feed your conversational events into Airy and visualize your goal funnels.
The number of conversations with the Facebook Page that have been blocked.
The number of conversations from your Page that have been reported by people for reasons such as spam, or containing inappropriate content.