Introduction

Once your conversational experience is launched, there are lots of ways to collect valuable insights and analytics on how it is being used and how the system is performing.

Airy Advanced Analytics helps you make sense of your conversational data.

• Setup & Channel Analytics

  Everything you want to know about channels & internal Airy usage

• Conversational Analytics

  Metrics for Messages, Conversations and everything in between

• NLP Analytics

  Intents, Top In & Out Messages and more

• Demographics

  Understand where your users come from and which languages they speak

• Business Analytics

  Business Metrics from MRR to CSAT