Refer to our message definition for more information.
This is a paginated endpoint. Messages are sorted from oldest to latest.
Sends a message to a conversation and returns a payload. Whatever is put on the
message field will be forwarded "as-is" to the source's message endpoint. Therefore,
the payload will look differently for each source. Refer to each source's documentation
to see learn how to send text, media, and many more message types.
Starting a conversation
The previous flow covers the use cases of most messaging sources. However, some sources such as SMS or Whatsapp also
allow you to send messages to contacts that did not previously message you first. This means that you can create new conversations with them if you know their
source recipient id.
Sends a message to a conversation from Google's Business Messages source and returns a payload.
Note that when you send a message from this source, you must specify a representative, the individual or automation that composed the message.
Google's Business Messages supports "BOT" and "HUMAN" as the
representativeType. Find more information on Google's Business Messages guide.
Whatever is put on the
message field will be forwarded "as-is" to the source's message endpoint.
Sending a text message
Suggest a set of replies for a given message ID. UI clients can then show these replies to agents to help them respond to user inquiries.
The updated message including the suggested replies.